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Personal Firewall Software May Report Trojan Horse (000012)

SYMPTOMS


When personal firewall software is installed on a system, using DiscJuggler Professional Edition, DiscJuggler.NET, or DiscJuggler Network Edition, the firewall may report a security breach, specifically referencing it to the "Portal of Doom Trojan horse".





CAUSE


The networking technology used in DiscJuggler uses the same port as a known virus. Personal firewall software known to report this problem include:

  • Symantec Norton Personal Firewall

  • Symantec Norton Internet Security 2003

  • Symantec Norton Internet Security 2003 Professional Edition

Similar software could report the same issue. Our networking technology operates on the port 3700 with the UDP protocol. When our products are started, they will scan the network for any local network servers sharing disc writing drives. The personal firewall software detects this as an attack, when it is not.


RESOLUTION


This issue can be avoided in a variety of ways. The easiest is to allow this communication through the personal firewal software. Otherwise, the networking technologies can be disabled in DiscJuggler by navigating to Tools -> Options -> Defaults and unchecking "Enable network CD/DVD burning". Doing this will prevent any communication with servers using our network technology.


Other assistance is available by contacting Padus Technical Support: http://www.padus.com/contact.php


STATUS


This problem has been resolved.


ADDITIONAL INFORMATION


Keyword(s): DiscJuggler, Firewall, Network, Virus

Product(s): DiscJuggler Professional Edition, DiscJuggler.NET, DiscJuggler Network Edition

Version(s): All

Issued: 02.04.03 10:06AM

Last Modified: 02.04.03 10:06AM




 

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