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Support Form


The purpose of this form is to guide you to provide the appropriate amount of info to Technical Support so they can solve your problem. This form is to be used for technical support issues only. If you have a Customer Support related issue, like obtaining the login information for DiscJuggler updates, please e-mail Customer Support. All other methods for contacting other departments of Padus can be found on the Contact Padus page.




Customer Information



Name:

E-mail:

Version Type:

Demo Registered

Serial Number:

 

Example: DJ4X-XXXX-XXXX-XXXX-XXXX-XX


System Information



Operating System:

CPU:

 

Example: Pentium 4 2.8GHz

Memory:

 

Example: 512MB DDR SDRAM

IDE Controller:

 

Example: Promise ATA66

SCSI Controller:

 

Example: Adaptec 2940U

1394/USB Controller(s):

 

Example: OrangeLink Firewire 1394 PCI

CD/DVD-ROM Drive(s):

 

Example: Plextor PX-40TSi

CD/DVD-ROM Interface:

CD-R/RW Drive(s):

#:

 

Example: Plextor PX-W4012TA

CD-R/RW Interface:

DVD±R/RW Drive(s):

#:

 

Example: Plextor PX-712A

DVD±R/RW Interface:


DiscJuggler Information



Master Disc Info:

 

Example: Soundchoice 8703 Karaoke

Blank Media Info:

 

Example: Pioneer DVD-RW

DiscJuggler Version:

Build #:

DiscJuggler Task:


[Tools]->[Options]->[Defaults] Settings:

Check the boxes below as they appear in your DiscJuggler configuration.


  

Actions

Test

Cache

Write

Verify

Copies:


Methods

TAO

RAW

DAO/SAO will be used if none of the options above are selected

  

CD sub-codes

Scan gaps/indexes

Read ISRC/UPC

CD-TEXT

PQ

R-W (CD+G)

R-W deinterleaved

  

Misc.

Enable network CD/DVD burning

Use buffer under-run prevention

Add post-gap to 3rd party images

Pad DVD to 1GB for maximum compatibility

Ignore read errors

Truncate CD/DVD

Overburn CD/DVD

RAW 30 sec. leadout

   

Read speed:

Write speed:

Image size:

CD

DVD

DAE jitter correction:

   

blocks


DiscJuggler Event Log:

Please read the tutorial on exporting the event log if you are unsure about the procedure and rules.


Procedure for problem(s) and other comments:

If you're a registered user, feel free to include your telphone number. A technical support representative will return your call.





 

 

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